Important message the COVID-19 global crisis: Artistic Artifacts thanks our loyal customers for their support during the pandemicand must note that next day and two-day shipping cannot be guaranteed. We are working Monday-Friday, 10:00 am - 5:00 pm ET to process orders but are not able to guarantee our normal shipping timelines.
FedEx and the USPS have reported ongoing delays in shipping: the impacts of the Coronavirus pandemic and recovering from the past holiday season means that FedEx and USPS will NOT guarantee 2- or 3-day service. In addition all service guarantees — and any claims against these services — have been suspended. Unfortunately, this means Artistic Artifacts in turn cannot guarantee shipping time estimates. These delays impact not just the orders you place with us, but also the orders we place with manufacturers and distributors of new or replacement products. We appreciate your patience and understanding during this time.
When ordering, please use an email address you monitor frequently. We email our customers if we cannot fulfill any portion an order, asking important questions about refunding, substituting a replacement productor adjusting order quantities. If you do not respond to our emails, that delays your order further.
- Orders totaling $50 and up shipped to U.S. addresses only receive FREE shipping! This is a shipping selection option on our website and inputting a coupon code is no longer necessary. Our free shipping offer does not include bernette and BERNINA sewing machines.
- Live Locally? If you live locally and want to pickup your order in person, our website now allows you to designate that option in our shipping settings (you may also continue to use the coupon code PICKUP20). After submitting your order, email us using the subject line “[your order number] for Curbside Pickup.” Same day service is not guaranteed; we will email you when your order is ready.
Effective April 7, Artistic Artifacts is beginning to transition our shop hours! We thank our customers for continuing to wear required face masks and practice safe social distancing. Artistic Artifacts will continue to offer appointment-only shopping for those who wish to further limit their potential exposure, which can be scheduled from 11:00 am to 1:00 pm on Tuesdays through Fridays.
- Open hours — no appointments necessary — are Tuesday-Friday, 1:00 – 5:00 pm and Saturday, 10:00 am – 3:00 pm. (Note that we reserve the right to limit the total number of shoppers present in the store.)
Thank you for your interest in Artistic Artifacts’ Creative Finds for Creative Minds! Many of Artistic Artifacts’ products are unique, and any photo is intended to provide a reasonable example of the type of product being purchased; actual products will vary. There are many items that are one of a kind or of limited quantity, so certain products will sell out and not reappear in the future. Please be aware that if you “hold” products in your shopping cart for an extended period of time before finalizing your order, some of your choices — products that are popular and limited in quantity — can sell out in the meantime.
Note: Artistic Artifacts will not honor $0.00 pricing that are a result of technical errors with our secure online shopping software; nor premium shipping services being selected when the accurate fees have not been assessed or included in the order due to FedEx or USPS calculators being momentarily down. In the event of such problems, we will contact the customers to resolve.
Regarding Artistic Artifacts classes and workshops, please view our class policies.
Online Shopping & Shipping Policies
Residents of the state of Virginia are subject to 6% state/local sales tax.
When ordering fabric, please read our descriptions and adjust your quantity to ensure receiving the amount of fabric you desire. In most instances, our fabric is priced and sold per ½ yard:
- ordering "1" gives you a ½ yard cut
- "2" = 1 yard
- "3" = 1½ yards, etc.
When multiple yards of the same fabric are ordered, we will ship a single cut whenever possible, but we ask that our customers accept that fabric could arrive in ½ and 1 yard cuts that equal their desired quantity. If a specific amount of yardage is needed uncut, please contact us in advance.
What Does "Preorder" Mean? Curious about our label of “Preorder” for fabrics and other products? Placing a preorder means you are reserving fabric or other products by paying for them in advance, before they arrive in our warehouse. We will ship all preordered items out to customers first. We provide an estimated date of arrival, but sometimes a manufacturer or distributor can experience delays or make shipping mistakes. These situations are out of our control and we will do our best to keep you informed. The challenges of 2020 have extended into 2021 and affected us all —we appreciate your patience and understanding.
The security of your personal information is important to us. Your personally identifiable information is kept secure, and the transmission of sensitive information collected on our order form/shopping cart is encrypted using standard Secure Socket Layer (SSL), which provides you with a secure log in/checkout process. Artistic Artifacts accepts most major credit cards as well as PayPal. If you do not already have a PayPal account, they are free and easy to set up. You may load your shopping cart and when finished, click on "Checkout." PayPal will prompt you through the steps to set up your account and make a payment.
Please provide a valid email address. This is used for order confirmation, shipping confirmation, and to contact you in the event there is a problem with your order. Orders that do not provide a valid email address may be cancelled. Please add [email protected] to your email’s safe list, or otherwise approve it (check your own email provider information) to ensure receiving any important communications about orders placed via our online shop. Please check your email spam folder if you do not see any transactional emails (order confirmation, shipping notification, etc.) regarding your order.
Artistic Artifacts’ standard shipping procedure is to process and ship orders Monday through Friday during daytime business hours. Orders placed from Friday evening through Sunday may not ship until the following Monday. Note disclaimer at top of page regarding incorrect shipping charges. Artistic Artifacts assesses a handling charge to each online order involving product.
Our preferred method of shipping is Federal Express Service, which allows us to pack and ship to your residence without any additional charges. When checking out, simply select Fedex Express Saver OR 2 Day Service and we will take care of the rest on our side. If you select Priority Mail, in certain cases we may choose to switch your shipping method to FedEx, unless otherwise instructed.
Place your order online and choose your freight option. We will prepare an order total including international mailing costs. All duties, taxes and fees are the responsibility of the purchaser.
Customs Information: All invoices included with the order will represent the actual value of the merchandise shipped. No exceptions.
Please email us about any product received that is not as it is described, or any reason you are not satisfied with your purchase. We will attempt to do what is necessary to correct the situation, whether sending a replacement (if possible) or providing a refund. Should you choose to return your order for a refund, please follow these instructions:
Retain the original packaging, and please re-wrap and cushion appropriately. Upon our receipt and inspection of the returned goods, you will receive a refund to your credit card or PayPal account, less the shipping costs and any transaction fees, as long as the product is still in resalable condition.
Please inspect your purchases upon receipt, as we can only refund your payment within 30 days of the purchase date. After that period, you will receive a store credit towards your next purchase.
Artistic Artifacts offers wholesale pricing on selected products. Learn more about wholesale opportunities »
Many of Artistic Artifacts’ products are unique, and the illustration photograph should be considered representation of product being purchased; actual products may vary. The vintage products sold may feature aging, wear, dings or chips, and these should be considered desirable characteristics.
Despite every effort to accurately duplicate each product’s color when scanned to our website, actual colors may vary. Due to monitor and/or video card differences, subtle variations in color and surface texture may not be fully revealed. The colors on your screen may not be an accurate depiction of the actual color. Product photos should be used as a guide only. Artistic Artifacts customers must accept that any slight variations occurring between the actual color and texture, and the representation on our website, will be acceptable. Variations might occur between the product photo and what is shipped, in particular with regard to hand dyed materials (dye lot variations are common and are not defects) and vintage products, with their desired patina of age and wear.
Artistic Artifacts makes no claims regarding the copyright status of any mixed media sold on the website. There seem to be many interpretations to collage/derivative work, and it is the individual’s decision on how he/she will use the the particular product. It is not our intent to offer any legal advice in this area.