Shipping & Returns Policies
When placing an order, use an email address you monitor frequently. It is necessary for order confirmation, shipping confirmation & communication. Failure to respond to our e-mails may result in an order cancellation or delay of processing & shipping your order.
We offer Free Shipping for orders totaling $75 and up when shipped to U.S. addresses. No coupon code is necessary. Our free shipping offer does not include bernette and BERNINA sewing machines.
If you live locally and want to pickup your order in person, select that option in our shipping settings. Same day service is not guaranteed; we will email you when your order is ready.
Many items are one of a kind or of limited quantity, so certain products will sell out and not reappear in the future. By placing items on "hold" in your shopping cart for an extended period of time without finalizing your order, products that are popular and limited in quantity may sell out in the meantime.
Artistic Artifacts will not honor $0.00 pricing that are a result of technical errors with our secure online shopping software; nor premium shipping services being selected when the accurate fees have not been assessed or included in the order due to FedEx or USPS calculators being momentarily down. In the event of such problems, we will contact the customers to resolve.
Residents of the state of Virginia are subject to 6% state/local sales tax.
Fabric: Our fabrics are sold by the half (1/2) yard, unless otherwise specifically stated in the description. Ordering "1" gives you a ½ yard cut; "2"= 1 yard; "3"= 1 ½ yard, etc. When multiple yards of the same fabric are ordered, we will ship a single cut whenever possible. If a specific amount of yardage is required for a project, please email us at [email protected] in advance. While placing your order, please be sure to answer the question: If we do not have the quantity you ordered, should we ship what we have? The options are: Send what you have; Cancel the order; or Please contact us.
Placing a preorder means you are reserving fabric or other products we expect from our distributors, by paying for them in advance, before they arrive in our warehouse. Our policy is to ship all preordered items out first once the product has arrived. We provide an estimated date of arrival based on the best information the manufacturer or distributor has. If the date should change significantly from that we may contact the customer to determine if they want to continue to wait or to cancel the order.
Payments: The security of your personal information is important to us. Your personally identifiable information is kept secure, and the transmission of sensitive information collected on our order form/shopping cart is encrypted using standard Secure Socket Layer (SSL), which provides you with a secure log in/checkout process.
Artistic Artifacts accepts most major credit cards as well as PayPal.
Shipping Address: In the event that your billing address and shipping address do not match, you may be contacted by our Shipping Department to verify.
Our Shipping Department processes orders Monday - Friday during daytime business hours. Orders placed from Friday evening through Sunday will be processed on Monday.
Our preferred method of shipping is Federal Express Service, which allows us to pack and ship to your residence without any additional charges. When checking out, simply select Fedex Express Saver OR 2 Day Service and we will take care of the rest on our side. If you select Priority Mail, in certain cases we may choose to switch your shipping method to FedEx for the most cost effective option, unless otherwise instructed.
When placing your order online, choose your freight option. We will prepare an order total including international mailing costs. All duties, taxes and fees are the responsibility of the purchaser.
Customs Information: All invoices included with the order will represent the actual value of the merchandise shipped. No exceptions.
Please inspect your purchases upon receipt, as we only refund your payment within 30 days of the purchase date.
In the event that any product received is not as it is described or for any reason you are not satisfied with your purchase, please contact us at [email protected] with your order number included in the message. We will contact you to determine how best to correct the situation, whether by replacement or providing a refund. Should you choose to return your order for a refund, please follow these instructions:
Retain the original packaging and re-wrap and cushion appropriately. Upon our receipt and inspection of the returned goods, you will receive a refund to your credit card or PayPal account, less the shipping costs and any transaction fees, as long as the product is still in resalable condition.
Many of Artistic Artifacts' products are unique, and the illustration photograph should be considered representation of product being purchased; actual products may vary. The vintage products sold may feature aging, wear, dings or chips, and these should be considered desirable characteristics.
Product photos should be used as a guide only. Despite every effort to accurately duplicate each product's color when scanned to our website, actual colors may vary. Due to monitor and/or video card differences, subtle variations in color and surface texture may not be fully revealed. The colors on your screen may not be an accurate depiction of the actual color.
Artistic Artifacts customers must accept that any slight variations occurring between the actual color and texture, and the representation on our website, will be acceptable. Variations might occur between the product photo and what is shipped, in particular hand dyed materials (dye lot variations are common and are not defects) and vintage products, with their desired patina of age and wear.
Artistic Artifacts makes no claims regarding the copyright status of any mixed media sold on the website. There seem to be many interpretations to collage/derivative work, and it is the individual's decision on how he/she will use a particular product. It is not our intent to offer any legal advice in this area.