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    Frequently Asked Questions (FAQ)

    Q. I signed up for your email and haven't received it, why?

    Please check your email program’s spam/junk or promotions folder to see if email from [email protected] has been routed there. Let your email software know it's not spam by selecting the not junk (or not spam) button. Learn more about ‘whitelisting’ our email address.

    Q. Artistic Artifacts references their CommentSold store in their social media and newsletter— what is CommentSold?

    We use CommentSold to administer live selling events, which offer you one of a kind and limited-quantity products. We set up each Live Sale as an Artistic Artifacts Facebook event, and advertise them in our weekly newsletter and our social media channels. We recommend using the Artistic Artifacts CommentSold app for the best viewing and shopping experience for these live sales, which are archived and can be replayed in whole or in part through our app. Learn more about CommentSold and how to download our app.

    Q. Do you offer a free shipping coupon?

    Orders totaling $75 and up shipped to U.S. addresses only receive FREE shipping- no coupon code necessary. Our free shipping offer does not include bernette and BERNINA sewing machines. If you live locally, you may save on shipping by designating under shipping settings that you wish to pick up your order in person. Same day service is not guaranteed; we will email you when your order is ready.

    Q. What shipping company do you use?

    Our preferred method of shipping is Federal Express Service, which allows us to pack and ship to your residence without any additional charges. If you select USPS Priority Mail, in certain cases we may choose to switch your shipping method to FedEx, unless otherwise instructed.

    Q. Do you ship internationally?

    Yes, we ship all over the world. Our system is set up to give an estimated cost before you buy. Put everything in your cart you would like to purchase. When you are in the cart, please click Check Out, enter the full shipping information, and then hit Continue. You will not be charged at this point. This step gives our system the information it needs to calculate the shipping cost. The shipping cost will be on the left side of the page.

    Q. How do you price your fabric?

    When ordering fabric, please read our descriptions carefully. Unless otherwise specified, our fabric is priced and sold per 1/2 yard.

    • Ordering "1" gives you a ½ yard cut
    • "2"= 1 yard
    • "3"= 1-1/2 yard, etc.

    When multiple yards of the same fabric are ordered, we will ship a single cut whenever possible. If a specific amount of yardage is required for a project, please contact us in advance.

    Q. Can I place an order over the phone?

    We are not set up to take orders over the phone, plus it is safer to transmit information via our secure online shopping software, which encrypts your credit card number for your protection. You can set up a customer account with us or place your order as a guest.

    Q. How do I redeem my Artistic Artifacts gift certificate?

    You must have an Artistic Artifacts store account and be actively signed in to redeem gift certificate codes. After redeeming the unique alpha-numeric gift certificate code, the credit will show up in your Customer Account Balance screen where you can use it to pay for an online order. Read complete details of the process.

    Q. Does Artistic Artifacts let you set up a ‘wish list’ for products

    You must have an Artistic Artifacts store account to create or access your Wish Lists (you can create and maintain multiple lists). Every product detail page includes the red “Add to Wish List” button for you to add it. Learn more about creating and viewing wish lists.

    Q. What is the address & phone number to the Artistic Artifacts retail store?

    4750 Eisenhower Avenue, Alexandria, VA 22304
    Phone: 703-823-0202

    Q. What are Artistic Artifacts’ retail store hours?

    • Tuesday-Friday, 10:00 am – 5:00 pm
    • Saturday, 10:00 am – 4:00 pm
    • Sunday - Monday, CLOSED
    Note: Our calendar is kept updated with any event special hours or holiday closures.

    Q. What is the closest Metro Station?

    The Van Dorn Street Station on the Blue Line is located at 5690 Eisenhower Avenue about 10 blocks (.72 miles) from Artistic Artifacts. The shop is also on numerous bus routes.

    Q. What are the directions to your retail store by car?

    Take the Washington Beltway to exit 174, Eisenhower Avenue Connector. After exiting onto the ramp and merging on the Connector, you will come to an intersection. Take a left onto Eisenhower Avenue. 4750 Eisenhower Avenue is a red brick building approximately ¼ mile on the left, after the FEDEX sign and before the condominium complex. Store entrance faces Eisenhower Ave. and you are free to park anywhere in our lot. View Google Maps »

    Q. What is Artistic Artifact's current Covid Policy?

    As a member of the Alexandria business community, Artistic Artifacts has always followed the Covid-19 policies and guidance provided by the city. Alexandria is currently at a medium COVID-19 community level. Wearing a mask is not required in most settings, but highly recommended. Specific settings, such as health care and congregate facilities, may require masks.

    Q. What type of Sewing Machines do you sell and service?

    Artistic Artifacts is an authorized BERNINA dealer that sells machines and accessories for BERNINA models and bernette models. We have BERNINA-certified technicians on-site who service BERNINA and bernette machines only. Learn more about BERNINA Service & Repair.

    Q. Is Artistic Artifacts hiring?

    We're always interested in hearing from anyone interested in becoming part of the creative team at Artistic Artifacts. Download our employment application to print and complete. Return it in person at the shop or by mail.