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Please note that at this time Artistic Artifacts CANNOT accept BERNINA Series 8 machines for maintenance or repair.

Service your BERNINA at Artistic Artifacts

Click to download the Artistic Artifacts BERNINA Service Department check-in form

Artistic Artifacts in Alexandria, VA has a BERNINA-trained repair technician on staff and on site. You may download the PDF version of our Service Department check in form to fill out in advance of bringing in your machine, or you will be asked to complete the form on-site.

Please 3-4 weeks for servicing/cleaning due to demand. Machines are serviced in order of arrival (we do not make appointments for service). We will always update you with longer time estimates if necessary due to ordering parts, etc. Service is warranted for 30 days after pick-up.

In addition to your sewing machine, the following items* are required when bringing it in for servicing or cleaning. Missing items may slow down the completion of your service. Please do not bring any additional items. Artistic Artifacts will not be responsible for any additional accessories left with the machine while it is being serviced.

  • Power cord & Foot control
  • Bobbin case with bobbin
  • Presser Feet — please include the following feet (if machine appropriate):
    • #3A/#3C (automatic buttonhole)
    • BERNINA Stitch Regulator (BSR) — IF it is part of the problem requiring service
  • Zig-zag needle plate
  • Machine case and/or cover

— If you are bringing in a BERNINA Embroidery machine for servicing, please also include:

  • Embroidery module
  • Hoop (large oval)
  • Embroidery/Darning Foot

        NOTE: Please make a backup of your embroidery designs on a personal design card or hard drive before bringing your BERNINA in for servicing. Artistic Artifacts is not responsible for any designs you may have saved on your machine.

— If you are bringing in a BERNINA Serger for servicing, please also include:

  • Standard feet
  • Needle plates

All service customers will be asked to provide a detailed description of the problem requiring repair on their Service Department check in form. Include the type of thread and needle used when problem occurred. If possible, bring in a sewn example that illustrates the issue; a stitch sample or video of the problem can be helpful in diagnosing the issue.

Email us or phone (703) 823-0202 to learn more about having your BERNINA serviced at Artistic Artifacts.

At Home Maintenance

Your machine will benefit from simple at-home maintenance in between regular service appointments. Hans Herzog, BERNINA’s Director of technical education and support, helps you understand more about the interactive maintenance and service programs built into your BERNINA sewing machines.

The We All Sew Blog also recommends the following:

In Memoriam: Fred Adkins, Head BERNINA Service Technician
It was with profound sadness that we informed the local BERNINA and sewing community that Fred Adkins passed away on February 13, 2020. We extend our deepest sympathies to his family and friends. Fred’s passing was a great loss. We are very fortunate to have Jenny Winchell on staff, a BERNINA certified technician who benefited greatly from Fred’s mentorship.

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