Return to BERNINA home page »

Click to download the Artistic Artifacts BERNINA Service Department check-in form

Your machine will benefit from simple at-home maintenance in between regular service appointments. BERNINA’s We All Sew Blog recommends the following:

Service your BERNINA at Artistic Artifacts

Artistic Artifacts in Alexandria, VA has BERNINA-trained repair technicians on staff. You will be asked to complete our Service Department check in form. You may download a PDF version here to fill out in advance of bringing in your machine.

Machines are serviced in order of arrival. Please allow up to 2 weeks for servicing/cleaning (however, in most cases the wait is one week or less). An estimate of the length of your wait can be provided after the machine has been examined by our technician. Service is warranted for 30 days after pick-up.

In addition to your sewing machine, the following items* are required when bringing it in for servicing or cleaning. Missing items may slow down the completion of your service. Please do NOT bring any additional items. Artistic Artifacts will not be responsible for any additional accessories left with the machine while it is being serviced.

  • Power cord & Foot control
  • Bobbin case with bobbin
  • Service your BERNINA at Artistic Artifacts
  • Presser Feet — please include the following feet (if machine appropriate):
    • #3A/#3C (automatic buttonhole)
    • BERNINA Stitch Regulator (BSR) — IF it is part of the problem requiring service
  • General sewing stitch plate (not a straight stitch plate)
  • Hard case/cover

— If you are bringing in a BERNINA Embroidery machine for servicing, please also include:

  • Embroidery module
  • Hoop (large oval)
  • Embroidery/Darning Foot

        NOTE: Please make a backup of your embroidery designs on a personal design card or hard drive before bringing your BERNINA in for servicing. Artistic Artifacts is not responsible for any designs you may have saved on your machine.

— If you are bringing in a BERNINA Serger for servicing, please also include:

  • Standard feet
  • Needle plates

All service customers will be asked to provide a detailed description of the problem requiring repair on their Service Department check in form. Include the type of thread and needle used when problem occurred. If possible, bring in a sewn example that illustrates the issue; a stitch sample or video of the problem can be helpful in diagnosing the issue.

Email us or phone (703) 823-0202 to learn more about having your BERNINA serviced at Artistic Artifacts.

     Return to BERNINA home page »