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Please note that at this time Artistic Artifacts CANNOT accept BERNINA Series 8 machines for maintenance or repair.
Due to the Coronavirus and COVID-19 global health crisis, Artistic Artifacts is currently open for scheduled shopping appointments only. Our BERNINA service department is open, but we must know that 1) when you plan to arrive with your machine and 2) that you have received confirmation back from Artistic Artifacts that staff are on-hand to receive it. Email us to begin this process.
Since our doors are locked, picking up machines that have been serviced requires this similar communication/arrangement. Once a mutually convenient date and time are set via email, you will be asked to call the store at (703) 823-0202 upon your arrival to our parking lot. We ask that you wear a mask and respect recommended social distancing space when dropping off and picking up your machine.
Service your BERNINA at Artistic Artifacts
Artistic Artifacts in Alexandria, VA has a BERNINA-trained repair technician on staff and on site. You may download the PDF version of our Service Department check in form to fill out in advance of bringing in your machine, or you will be asked to complete the form on-site.
Average turnaround time for servicing/cleaning is 1-2 weeks. Machines are serviced in order of arrival. We will always update you with longer time estimates if necessary due to ordering parts, etc. Service is warranted for 30 days after pick-up.
In addition to your sewing machine, the following items* are required when bringing it in for servicing or cleaning. Missing items may slow down the completion of your service. Please do not bring any additional items. Artistic Artifacts will not be responsible for any additional accessories left with the machine while it is being serviced.
- Power cord & Foot control
- Bobbin case with bobbin
- Presser Feet — please include the following feet (if machine appropriate):
- #3A/#3C (automatic buttonhole)
- BERNINA Stitch Regulator (BSR) — IF it is part of the problem requiring service
- General sewing stitch plate (not a straight stitch plate)
- Hard case/cover
— If you are bringing in a BERNINA Embroidery machine for servicing, please also include:
- Embroidery module
- Hoop (large oval)
- Embroidery/Darning Foot
NOTE: Please make a backup of your embroidery designs on a personal design card or hard drive before bringing your BERNINA in for servicing. Artistic Artifacts is not responsible for any designs you may have saved on your machine.
— If you are bringing in a BERNINA Serger for servicing, please also include:
- Standard feet
- Needle plates
All service customers will be asked to provide a detailed description of the problem requiring repair on their Service Department check in form. Include the type of thread and needle used when problem occurred. If possible, bring in a sewn example that illustrates the issue; a stitch sample or video of the problem can be helpful in diagnosing the issue.
Email us or phone (703) 823-0202 to learn more about having your BERNINA serviced at Artistic Artifacts.
In Memoriam: Fred Adkins, Head BERNINA Service Technician —
It was with profound sadness that we informed the local BERNINA and sewing community that Fred Adkins passed away on February 13, 2020. We extend our deepest sympathies to his family and friends. Fred’s passing was a great loss. We are very fortunate to have Jenny Winchell on staff, a BERNINA certified technician who benefited greatly from Fred’s mentorship.
At Home Maintenance
Your machine will benefit from simple at-home maintenance in between regular service appointments. Hans Herzog, BERNINA’s Director of technical education and support, answers frequently asked questions to machine cleaning and oiling in this May 20, 2020 blog post, with links to video tutorials and more.
The We All Sew Blog also recommends the following:
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